Getting Back In The Good Graces Of A Mystery Shopping Company

Question:

I did shops for a certain mystery shopping company who was great to work with. The trouble is, my account with them was deactivated after I missed doing a very important shop to which I was assigned. At the time, we had a serious illness in the family, and life was very stressful then, and I simply forgot about the assignment.

I would like to work as a mystery shopper for this company again, as they have many jobs in my area right now. What can I do to get mystery shopping assignments from them again?

Answer From Coach Melanie:

I'm not sure if you spoke with anyone at the mystery shopping company after you forgot about the assignment, or if your account just got deactivated without any communication between the two of you so they never knew why you missed the mystery shopping assignment.

If you had communicated with them in the past, I would try to call and ask to speak with a scheduler or someone else who liaisons with the mystery shoppers for that mystery shopping company, explain what happened and how you would never do that again under any circumstances.

Mention how you would greatly appreciate the chance to get your account reactivated or to apply again if your profile is gone. If they refuse and you really want to work for them, consider even offering to do one assignment for free to prove your reliability and skill so you can get back in their good graces.

Life happens, but it's very hard to repair damage to a working relationship after the fact, and mystery shopping companies, like any work resource, place a high priority on reliability. Check out my article Canceling An Assignment The Right Way so you'll know what to do in the future when life's unfortunate circumstances come your way.

Happy Mystery Shopping!

Taking the mystery out of professional mystery shopping--Melanie Jordan http://www.mysteryshoppercoach.com/

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