Mystery Shopper Report Scores (Ask The Coach)

Question:

On one of my recent assignments for a new company I was scored an 8 out of 10 and received feedback that there were typos in my report and "room for improvement". I checked my copy of the report and found no typos. What should I do?

Answer From Coach Melanie:

This is kind of odd. Here's what might have happened. I experienced the "typo" feedback" with one of my first on-line submissions when this type of reporting first started. Be sure that if you cut and paste a summary or paragraph answer onto the blank box on a form, that you are cutting and pasting from a plain text document and not Word. If you do it from Word, some site forms can add in extra symbols around punctuation that almost look like someone is cursing in a comic strip! To re-set up your document in plain text, simply re-save it choosing the "save as" function and select "plain text".

Otherwise, if you feel this was not the problem, you might want to contact the scheduler with your copy of the report and inquire as to why you received the feedback of typos when there weren't any according to your copy.

Keep in mind that unless it is a matter of personal pride, ratings of 8, 9 and 10 are all solid scores that will keep work coming your way. It's when you start to dip to 7 and below you might start to be ineligible for shops.

Have a great day and happy shopping!

Taking the mystery out of professional mystery shopping--Melanie Jordan http://www.mysteryshoppercoach.com

Copyright 2005 Melanie R. Jordan E-Publishing