What's Client Rotation In Mystery Shopping? (Ask The Coach)

Question:

I saw on a scheduler's job lead e-mail that there is a 60-day client rotation for the shops. What does this mean?

Answer From Coach Melanie:

Client rotation means that the actual customer of the mystery shopping company doesn't want the same shopper to repeat the same shop location for a certain period of time.

This is very common in service category shops such as apartments, car dealers, and banks, where it would not be believable for you to be shopping for the same service in the same location too soon. It does also often occur for restaurant shops although I know I sometimes eat at my favorites as a "real" consumer more than once or twice a month, so I don't always agree with this limitation.

Have a great day and happy shopping!

Taking the mystery out of professional mystery shopping--Melanie Jordan http://www.mysteryshoppercoach.com

Copyright 2005 Melanie R. Jordan E-Publishing