A Deactivated Mystery Shopper (Ask The Coach)

Question:

"Is there any recourse if one of the companies that you do mystery shopping for claims that you skipped a shop that you did not skip. I had this happen today. I applied for the shop, but it was not assigned to me. They have deactivated my shopper account saying that I skipped a shop. What can I do, if anything?"

Answer From Coach Melanie:

"How awful. I would ask them to show you proof that you had the shop assigned to you in the first place so you could refute it. I would then ask to speak to a supervisor (or the owner if a small company) and explain the situation and document all the companies you have top ratings with (as I am sure you do).

If all else fails and you really want to stay with this company, offer to do a make-up shop for free to get back in their good graces. Good luck, I hope it works out for you."

Have a great day and happy shopping!

Taking the mystery out of professional mystery shopping--Melanie Jordan
http://www.mysteryshoppercoach.com

Copyright 2005 Melanie R. Jordan E-Publishing